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Contact Information
Full Name
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Email Address
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Phone Number
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Help Topic
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— Select a Help Topic—
Equipment Procurement
Equipment Relocation
Equipment Warranty Concern
Feedback
Hardware Problem
Internet Access Issue
Maintenance Request
Power Or Workstation Concern
Procurement Computer Upgrades
Request Additional IT Support
Software Problem
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Ticket Details
Please Describe Your Issue
Issue Summary ( Max 50 Characters )
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Location
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Dumaguete - HQ
Dumaguete - NorthSide
Dumaguete - DownTown
VA Full Name
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VA Seat Number ( Contact any Concierge Team Lead if unsure )
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Your Company / Clients Name
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Do you require any additional IT Support? ( Billable )
Email Setup and Troubleshooting
Reset A Computer To Factory Settings
User Account Management
Remote Access Configuration
Cloud Service Configuration
VoIP and Telephony Support
Basic Endpoint Security (EDR/XDR)
Data Security & Policy Creation
Printer Installation and Troubleshooting
Hard Reset (Wiping OS)
Install Operating System
Data Backup & Recovery
Install & Configure Software
Installing and Configuring VPN
Advanced Endpoint Security (EDR/XDR)
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